Privacy Policy
At DRB Marketplace, we are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, and protect your personal information when you use our platform. We comply with all Saudi laws and regulations relating to data protection, including the Personal Data Protection Law.
1. Introduction
When you use DRB Marketplace, you trust us with your personal information. We take this responsibility seriously and are committed to protecting your privacy. This policy explains:
- • What information we collect
- • How we use this information
- • Who we share this information with
- • How we protect your information
- • Your rights regarding your personal information
2. Information We Collect
2.1 Information You Provide Directly
When you register, make a purchase, or contact us, we may collect:
- • Full name
- • Email address
- • Phone number
- • Shipping and billing address
- • Payment information (processed securely through approved payment providers)
- • Account information (username and password)
- • Any other information you choose to share with us
2.2 Information We Collect Automatically
When you visit our platform, we may automatically collect:
- • Your IP address
- • Browser type and version
- • Operating system
- • Web pages you visit on our platform
- • Time and date of your visit
- • Time spent on each page
- • Device information (device type, unique device identifier)
- • Location information (if you allow it)
2.3 Cookies
We use cookies and similar technologies to track your activity on our platform. Cookies are small text files stored on your device. We use them to:
- • Remember your preferences and settings
- • Improve your browsing experience
- • Analyze how you use the platform
- • Customize content and advertisements
- • Ensure platform security
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the platform.
2.4 Information from External Sources
We may obtain information about you from external sources, such as payment service providers, shipping services, analytics services, and social media platforms (if you log in using a social media account).
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Providing Services
- • Process and fulfill your orders
- • Manage your account
- • Communicate with you regarding your orders and inquiries
- • Provide customer service and technical support
- • Send important notifications about your account or orders
3.2 Improving Your Experience
- • Customize content and recommendations
- • Improve platform design and functionality
- • Analyze your use of the platform to provide a better experience
- • Remember your preferences and settings
3.3 Marketing and Communications
With your consent, we may use your information to send:
- • Marketing messages about new products and services
- • Special offers and discounts
- • Newsletters
- • Surveys and feedback requests
You can unsubscribe from these messages at any time by clicking the unsubscribe link in the messages or through your account settings.
3.4 Security and Compliance
- • Protect our platform and users from fraud and illegal activities
- • Verify your identity and prevent unauthorized access
- • Comply with applicable laws and regulations
- • Respond to legal and regulatory requests
- • Protect our legal rights
3.5 Legal Purposes
We may use your information to comply with legal obligations, protect our rights or the rights of other users, or defend ourselves in any legal dispute.
4. Information Sharing
We do not sell your personal information. However, we may share your information with the following parties:
4.1 Service Providers
We may share your information with service providers who help us operate our platform, such as:
- • Payment service providers (to process payments)
- • Shipping and delivery companies (to deliver your orders)
- • Hosting and cloud storage service providers
- • Analytics and marketing services
- • Customer service services
These providers are obligated to process your information in accordance with our instructions and their privacy agreements.
4.2 Sellers
If you purchase a product from a seller on our platform, we may share necessary contact and shipping information with the seller to complete the order.
4.3 Legal Compliance
We may disclose your information if required by law or if we believe such disclosure is necessary to protect our rights or comply with a court order or legal proceeding.
4.4 Business Transfer
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4.5 With Your Consent
We may share your information with other third parties with your explicit consent.
5. Information Protection
We take the security of your information seriously and use appropriate technical and administrative security measures to protect your personal information.
5.1 Security Measures
- • Encryption: We use SSL/TLS encryption to protect data in transit
- • Limited Access: We limit access to your personal information to employees and partners who need it to perform their functions
- • Secure Servers: We use secure and reliable servers to store your information
- • Security Monitoring: We regularly monitor our systems to detect any suspicious activities
- • Backups: We regularly backup our data
- • Industry Standards: We comply with Payment Card Industry Data Security Standards (PCI DSS) for processing payment information
5.2 Security Limitations
While we take reasonable security measures, we cannot guarantee the complete security of any information transmitted over the internet. We cannot guarantee absolute security of your information, and we are not responsible for any unexpected security breach.
5.3 Passwords
You are responsible for maintaining the confidentiality of your account password. Please use a strong and unique password and do not share it with anyone. If you believe your account has been compromised, please notify us immediately.
6. Data Retention
We retain your personal information for as long as necessary to achieve the purposes outlined in this policy, unless the law requires or allows us to retain it for a longer period. When determining the retention period, we consider:
- • The duration necessary to provide our services to you
- • Legal and regulatory obligations
- • Resolving disputes and enforcing our agreements
- • Legitimate legal purposes
Upon expiration of the retention period, we will delete or anonymize your personal information securely, unless retention is required by law.
7. Your Rights Regarding Your Personal Information
In accordance with Saudi data protection laws, you have the following rights:
7.1 Right to Access
You have the right to access your personal information that we hold. You can request a copy of your personal information by contacting us.
7.2 Right to Correction
You have the right to correct any inaccurate or incomplete information. You can update your information through your account settings or by contacting us.
7.3 Right to Deletion
You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
7.4 Right to Objection
You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
7.5 Right to Restriction of Processing
You have the right to request restriction of processing of your personal information in certain circumstances.
7.6 Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
7.7 How to Exercise Your Rights
To exercise any of these rights, please contact us via email or phone listed in the "Contact Us" section. We will respond to your request within 30 days of receipt.
8. Cookies
We use cookies to improve your experience on our platform. For more detailed information about how we use cookies, please refer to our <a href="/help/cookies" class="text-drb-purple hover:underline font-semibold">Cookie Policy</a>.
8.1 Types of Cookies
- • <strong>Necessary cookies:</strong> Essential for platform operation and cannot be disabled
- • <strong>Functional cookies:</strong> Allow the platform to remember your choices
- • <strong>Analytical cookies:</strong> Help us understand how you use the platform
- • <strong>Marketing cookies:</strong> Used to deliver personalized advertisements
8.2 Cookie Management
You can manage cookies through your browser settings. However, disabling some cookies may affect the functionality of the platform.
9. Third-Party Links
Our platform may contain links to external websites. We are not responsible for the privacy practices or content of these external websites. We advise you to read the privacy policies of any external website you visit.
10. Children's Privacy
Our platform is not intended for persons under 18 years of age. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
11. Changes to Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with an updated "Last Updated" date. We advise you to review this page regularly to stay informed about our privacy policy.
12. International Data Transfer
Your personal information may be transferred and processed in countries outside the Kingdom of Saudi Arabia. When transferring your information to other countries, we ensure appropriate safeguards are in place to protect your information in accordance with Saudi data protection laws.
13. Contact Us
If you have any questions or inquiries about this privacy policy or our privacy practices, or if you wish to exercise any of your rights regarding your personal information, please contact us:
We will respond to your inquiries as soon as possible and within 30 days of receipt.
14. Your Consent
By using DRB Marketplace, you consent to the collection and use of your personal information as described in this privacy policy. If you do not agree to this policy, please do not use our platform.
Last updated: January 1, 2025 | This policy is compliant with Saudi data protection laws and may be updated in accordance with legal changes.